I tried to make a review of this item on their website to warn potential buyers, but of course, they don’t allow the review to be published. Orders ship via UPS, FedEx or DHL with tracking information available or via USPS for P.O. I’ve never seen furniture (or shearling rugs/pillows) age like this so I can’t see how it’s normal. The most accurate and popular Burke Decors email format is. Our designer worked with Burke Decor who called this “normal wear and tear”. It’s heartbreaking to see them sitting there. All of my items have arrived to me undamaged, packaged well and are nice quality products. Since I have discovered Burke Decor, I have ordered several items from this website, Burke Decor and will continue to look here first when ordering future items. They turned seaweed green after about 6 months. Continued happy Burke Decor customer-Matthes Console. The shearling chairs were a lovely tan color. However, I haven’t received the refund yet- it has been 4 months since a refund was promised. I wasn’t confident they could deliver an undamaged table so I took a $200 credit. They sent another one with the same damage. I’ve ordered two items from Burke Decor at the suggestion of my designer: the Rutherford Console Table and the Royce Lounge Chairs (shearling covered accent chairs).
SCAM: Their furniture and business practices are a scam This next part is in response to Burke questioning they even sold me anything! Look up my email! It was purchased on my husbands credit card AND we don't share last names! I feel for everyones misfortune in dealing with this wretched company. I wish I had read all the reviews before ordering. Not only this, but the return process is absurd: They put the return information gathering on the customer, when I’m pretty sure it’s all on their screens in front of them and you have to send pictures to them of the return before they will issue a return authorization! It’s almost like they place those hurdles there to see how much you really want your money back! They are NOT a consumer/client friendly establishment AND I will never, EVER order from these ‘people’ again! I will not recommend them either. Outrageous return shipping $14.50 ( to be deducted from my refund ) AND also 5% of original cost of $44.00 recycled bag! ( colors of the item on their website were completely deceiving ) - The item weighs like air and I’m not allowed to return it in a padded envelope, it must be in box it arrived in. Outrageous return shipping for a misrepresented, nothing item!
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